JEWELRY, DIAMONDS & NATURAL COLOUR STONES POLICY

All jewelry available on our website is crafted in 92.5% Sterling Silver (925 Silver). To enhance durability and provide a brilliant finish, our jewelry is coated with Nickel Polish or Rhodium Polish, depending on the design and product specifications.

Our jewelry is HUID/BIS hallmarked, wherever applicable. While BIS hallmarking is currently not mandatory for 925 Sterling Silver, we are committed to maintaining the highest standards of quality and authenticity. Every jewelry piece is accompanied by a purity certificate issued by a Government-approved certifying authority, confirming the authenticity and purity of the silver.

All diamonds used in our jewelry are natural diamonds. Where applicable, they are certified by IGI (International Gemological Institute) or GIGJ (Global Identification of Gems & Jewelry) and the corresponding certificate detailing the diamond’s weight (carat), colour, and other clarity will be provided with the product.

We use only Natural Color Stones in addition to diamonds. The price of such Natural Color Stones may vary depending on their type, quality, size, and availability, and will be reflected in the final product price.

PRIVACY & SECURITY POLICY

 

        1. Information We Collect

To provide you with a secure and seamless shopping experience, we may collect the information including your name, age, occupation (where applicable),  contact details, including your email address and mobile number, billing and shipping addresses required for order processing, delivery and returns and the information voluntarily provided by you for customer support, surveys, promotions or special offers, information relating to your interactions with our website, including browsing activity and usage data, to help us improve our products, services, and overall user experience.

We collect only such information as is necessary to process your orders, provide customer support, enhance your shopping experience, and comply with applicable legal requirements.

         2. How We Use Your Information

The information you provide during the checkout process, while creating an account, or through forms, surveys, or other interactions on our website may be used to enhance your shopping experience and deliver our services effectively.

We may use your information for the following purposes:

• To process and deliver your orders and hassle free returns.
• To maintain our internal records and provide customer support.
• To inform you about our existing collections, new launches, exclusive offers, and promotional campaigns through email, WhatsApp, SMS, RCS, or other communication channels.
• To seek your feedback, conduct customer surveys, and understand your preferences.
• To improve our products, services, and overall Website experience.
• To personalize content, recommendations, and offers based on your interests and interactions with our website.
• To communicate important updates, announcements, or other information relating to our brand and services.

We value your privacy and do not sell, rent, or disclose your personal information to any third party, except where required by applicable law, a competent legal authority, or as necessary to process your order through our trusted service providers.

           3. Your Privacy Choices

You may choose to limit the collection or use of your personal information by:

• Choosing not to submit optional forms or surveys available on our website.
• Providing only the mandatory information required to create an account or complete your purchase.

If you have previously consented to receive promotional or marketing communications from us, you may withdraw your consent at any time by contacting us or by using the unsubscribe option available in our communications.