For Delivery
A tentative delivery timeline will be provided in your order confirmation email. Once your order is ready for dispatch, you will receive the confirmed delivery date and tracking details. Registered customers may also track the status of their order at any time through the Track Order section available on our Website.
Identity Verification at Delivery
For security and verification purposes, customers may be required to present a valid Government-issued photo identification at the time of delivery. Our delivery partner may verify the details and, where necessary, record the identification details or capture an image of the ID solely for verification purposes and in accordance with applicable law.
Accepted identity proofs include:
- PAN Card
- Aadhaar Card
- Driving Licence
- Passport
- Voter ID Card
To ensure a smooth and secure delivery experience, our delivery partner will contact you via SMS, WhatsApp, or a phone call at least 12 hours prior to the scheduled delivery to confirm your availability. If the delivery cannot be completed on the first attempt due to the recipient’s unavailability or any customer-related circumstance, we will arrange a second delivery attempt at the earliest available date, based on your preferred schedule. Should the second delivery attempt also be unsuccessful, a third and final delivery attempt may be arranged upon request. Any additional charges incurred for this final delivery attempt shall be borne by the customer. If the shipment remains undelivered after the third and final delivery attempt, it will be returned to us. In such an event, the order will be deemed cancelled. Any applicable refund, if eligible, will be processed in accordance with our Cancellation and Refund Policy.
A cancellation fees of 5% +GST of the value paid for the product will be deducted from the payment made by the customer at the time of purchasing and the balance amount will be returned as per our policy.
It should be noted that while we strive to deliver your order within the estimated timeline, delays may occur due to circumstances beyond our reasonable control including but not limited to natural disasters, government actions, pandemics, public holidays, transportation disruptions, or any other force majeure events. In such cases, we shall not be liable for any delay in delivery and will make reasonable efforts to complete the delivery as soon as possible.
Return/ Pickup Policy
For approved return requests, our pickup partner will contact you via SMS, WhatsApp, or a phone call at least 12 hours before the scheduled pickup to confirm your availability. If the return shipment cannot be collected during the first pickup attempt due to the customer’s unavailability or any customer-related reason, a second pickup attempt will be scheduled at the earliest available date. If the second pickup attempt is unsuccessful, a third and final pickup attempt will be arranged. If the return shipment cannot be collected after the third and final pickup attempt, the return request will be deemed cancelled. The order will be considered successfully delivered and accepted by the customer, and the product will no longer be eligible for return or pickup under the approved return request.